Find out where your order is. Most orders inside Oman arrive within 1 – 3 days of shipping, and up to 6 days in some remote areas.
Your order's journey
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1
Order received
You get a confirmation right after placing your order.
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2
Being prepared
We pick and pack your items, ready for shipping.
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3
Shipped
We hand your parcel to Genacom Delivery, and it gets a shipment number starting with G.
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4
On its way to you
The courier calls the number on your order before delivery, so keep your phone with you.
Check your order status
Enter your order number — and the shipment number if you have it — and we will reply with the latest update.
Opens WhatsApp with a ready message — just hit send.
Have an account?
If you ordered while signed in with your email, you can see all your orders and their status in your account.
Quick answers
- Where do I find my order number? In your order confirmation — it starts with # , for example #1388.
- When do I get a shipment number? As soon as we hand your parcel to the delivery company.
- The courier has not called me. Message us and we will follow up on your parcel with them.